Join us in this engaging panel session about the companies, people and products that have made themselves different, better and more profitable than their competition.  These companies have done this by rising above industry and customer expectations.  They break away from the slippery slope of competing solely on features and price.   These companies’ have the insight to develop and deliver extraordinary and profitable customer experiences.   

Panelists Jeofrey Bean, Joely Gardner, PhD. and Sean Van Tyne are experts in working with senior executives, product developers, product managers and business owners in discovering customer desires, developing and delivering the experiences people will have with a company’s processes, products, people or services. They will be sharing with you the stories of real companies, large and small, and the successes and lessons learned in the development and delivery of extraordinary customer experiences. This engaging session will then be open for discussion and your questions.

Customer experience real stories and lessons from real companies, product and services:

• NetFlix
• SkinIt
• iPhone and Android

The session will cover these important points:

• What are the differences between customer and user experience?  Are they related?
• How are different, better and hard to duplicate experiences created and measured?
• What processes can you use to get the customer and user experience advantage?

JT Schmid's @ The District
2415 Park Ave
Tustin, CA 92782

Wednesday, March 30, 2011 from 6:00 PM to 8:30 PM (PT)

Orange County Product Managers

Orange County Product Managers facilitates the exchange of ideas, resources, best practices and contacts between product management and product marketing professionals in Orange County, California.